Privacy Policy

1. What we collect

To provide the studio, accounts, and billing, we collect:

• Account data — your name and email address, and either a securely hashed password or basic profile information from Google if you sign in with Google.
• Voice & content data — the audio samples you upload or record, the text you submit for generation, the voice profiles you create, and the audio we generate for you. This is stored on our servers so your library is available whenever you sign in.
• Usage records — how much audio you generate each month, so we can meter the free allowance and the Pro fair-use limit.
• Subscription & billing data — subscription status and billing metadata from our payment providers (RevenueCat and Stripe). We do not receive or store full payment-card numbers; those are handled by the payment processor.
• Technical & security data — limited log data such as IP address and timestamps, used to operate the service securely and prevent abuse, plus error reports from our monitoring software (Sentry) when something breaks, which can include technical details like your browser type and what the app was doing at the time.
• Product-analytics data — we use a product-analytics tool (PostHog) to understand how the app is used: pages viewed, features and buttons interacted with, and anonymized session replays that reconstruct a visit to diagnose bugs and confusing flows. Replays and captured events mask all text you type — including passwords and payment fields — so the values are never recorded. This is our own analytics, not an advertising network.
• Reports & support — information you choose to send us, such as a content report or a support email.

2. How your voice data is processed

When you clone a voice or generate speech, your input is sent to VoiceLabs servers, processed on our GPU infrastructure, and the resulting audio is streamed back to your browser and saved to your library. Your voice profiles, samples, recordings, and generation history are scoped to your account — no other user can access them. Generated audio carries an inaudible, machine-readable AI watermark (see our Responsible Use policy).

3. How we use information

• To create and manage your account and authenticate you.
• To generate the audio you request and keep your voice library available to you.
• To meter your usage against your plan’s allowance.
• To process your subscription, trial, and renewals, and to prevent payment fraud.
• To operate, secure, and improve the service, and to detect and fix errors.
• To respond to support requests and content reports.
• To comply with legal obligations and enforce our Terms.

4. Storage & deletion of your content

Your voice samples, profiles, recordings, and generated audio live in your VoiceLabs library on our servers. You can delete voice profiles, uploaded samples, recordings, and items in your generation history at any time from within the studio, and deleting them removes them from your library. To delete your account and everything in it, email [email protected] (see Section 8).

5. Sharing & service providers

We do not sell your personal information. We share limited data only with the providers that run the service on our behalf:

• Google — if you choose Google sign-in (OAuth).
• RevenueCat & Stripe — to process subscriptions and payments.
• Hosting & infrastructure — to host our web application, inference servers, and databases.
• PostHog — our product-analytics and session-replay provider, to measure usage and diagnose problems.
• Email — a transactional email provider, when we need to contact you.

We may also disclose information if required by law or to protect rights and safety.

6. Cookies & sessions

Our web app uses strictly necessary cookies to keep you signed in and secure your session, and our product-analytics provider (PostHog) sets its own cookies to measure how the app is used and to power session replay, as described above. We do not use advertising cookies, ad networks, or third-party ad-tracking, and we do not sell your data.

7. Data retention

We retain your voice content — samples, profiles, recordings, and generated audio — while your account is active, or until you delete it from the studio. We retain account and billing records for as long as your account is active and as needed to meet legal, tax, and accounting requirements, after which we delete or anonymize them. When your account is deleted, your voice library is deleted with it.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, email [email protected]. To delete your account, email us from the address on your account and we will delete your account data and voice library, subject to legal retention requirements.

9. Children

VoiceLabs is not directed to children under 13, and we do not knowingly collect personal information from them.

10. International transfers & security

We may process data in countries other than yours. We use appropriate safeguards and reasonable technical and organizational measures to protect your information; no method of transmission or storage is completely secure.

11. Changes & contact

We may update this policy; when we make material changes we will update the “last updated” date above. Questions or requests? Contact [email protected].